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Cut Response Times 10x with Customizable Sales & Service AI Agents That Call, Text, and Email Leads Instantly, Set Appointments, Follow-Up, and Hot Transfer Qualified Calls To Your Team, All Day Long!
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All Research
Reports, field guides and reviews, free to download.
Research Reports
Original survey data on dealer technology.
Field Guides & Checklists
Frameworks your team can put to work on Monday.
Books
The Road to Sold, on sale now.
Blog
Ideas and analysis from Brian Pasch and the team.
Tools
Vendor Directory
Vetted CRM, CDP and AI voice vendors, reviewed by our team.
Modern Retailing
Brian Pasch's newsletter on LinkedIn.
Coming soon
AI and Dealership Staff: Finding the Right Balance
Auto Dealership CRMs: The Battle for Data Control
Free to download, now and forever.
All Events & Dates
Every upcoming date and venue for MRC, DMSC, Claude for Dealers and the CXO Summit, in one calendar.
Upcoming
Nov
15–17
2026
MRC · Modern Retailing Conference Next up
Retail strategy, AI and innovation for dealer leaders.
Palm Beach, FL
Get tickets
Jan
5–7
2027
Claude for Dealers
A hands-on AI workshop. Build working agents in your own account.
Atlanta, GA
Pre-register
Apr
18–20
2027
DMSC · Digital Marketing Strategies Conference
Three days of marketing strategy for forward-thinking dealers.
Scottsdale, AZ
Get tickets
Nov
14
2026
CXO Summit
A private summit for C-suite leaders of dealer groups with 10+ stores.
Palm Beach, FL
Apply to join
Speakers & sponsors
Pasch Events Portal
Tasks, deadlines and event details for MRC and DMSC speakers and sponsors.
Sign in to the portalSponsor an event
Put your brand in front of dealer leaders. Each link opens that event's sponsorship page.
Each event opens on its own site.
Programs
Marketing Garage New
Bring your marketing in for service. Three levels, from Diagnostic to Engine Rebuild.
Sales Training
A documented sales process, from first click to the showroom.
Leadership Training
Online, remote and on-site training for managers.
Audits & solutions
DMS Audit
A free DMS data-hygiene audit, with TransUnion.
Trusted Call Solutions
Get outbound calls answered, not flagged as spam.
Digital marketing
PCG Digital
Our agency for SEO, paid search, social and content.
Not sure where to start?
Find your service bay.
Answer a few questions and we'll match your stores to the right Marketing Garage level.
Take the quizPrefer to talk?
(732) 450-8200Pasch Group
About Us
Research, events and consulting for automotive retail since 2005.
Contact
Questions, partnerships and press.
Vendor Directory
For vendors: get your product listed.
AI voice assistants, CRMs, CDPs and identity tools for dealerships, each checked against the same list for its category.
Answer, route and book calls for service and sales, day and night.
Cut Response Times 10x with Customizable Sales & Service AI Agents That Call, Text, and Email Leads Instantly, Set Appointments, Follow-Up, and Hot Transfer Qualified Calls To Your Team, All Day Long!
BLiNK AI is a fully branded, AI-powered voice agent that answers every inbound call, understands real customer intent, and automatically books appointments without human intervention
Never miss another service call. Brooke AI voice assistant, works 24/7 booking appointments, managing overflow, and delivering exceptional customer experiences.
Cari Phone Assist is the smartest 24/7/365 AI phone assistant for automotive dealerships to route customer calls and manage Service appointments over the phone.
The AI Communications Platform for Car Dealerships
Transform your dealership's customer sales and service with AI-powered solutions that handle appointments, follow-ups, and customer inquiries 24/7.
Your Dealership's AI Super Employee. Automate customer communications across your dealership.
Answer every customer call, book more ROs, and scale customer demand—all without adding headcount.
Pam is the fastest-growing AI voice and customer experience platform (CXP) helping car dealerships win at the digital doors.
Human-like voice AI for dealerships, with performance-based pricing built to scale.
A precision-built conversational AI system developed by automotive experts to meet the complex demands of today’s dealerships.
Toma builds personalized AI agents that automate customer communications and operational tasks for automotive dealerships.
Vini is an AI-powered virtual agent built for dealerships. It handles real-time conversations across sales, service, finance, BDC, and parts — on phone, chat, SMS, and more.
Work leads, follow-ups and the sales pipeline in one system.
Automotive CRM with built-in AI, real-time insights, and end-to-end integration across the retail journey
DriveCentric is the world’s first Augmented Intelligence CRM platform purpose-built for the automotive industry.
FOCUS is an automotive-specific CRM designed to help you prioritize your most important customers based on profitability.
Mobile-first CRM with AI-powered follow-up that keeps leads engaged and sales teams focused.
Connected automotive CRM platform that unifies customer data, marketing, and desking to help dealerships drive more sales.
Unify customer data, build audiences and activate them across channels.
Connects your Data to Deliver a True 1:1 Personalized Experience.
Liminal delivers one seamless platform with CDP, MAP, and AIP working together—or each component can bolt on to your existing tech stack as a standalone solution.
Profiles in progress
Listed so you know they're in the market. Their checklists appear once we've verified them.
Get Complete Customer Profiles With The Auto Industry’s Most Advanced Customer Data Platform
Build rich customer profiles that power the core of your business decisions for a better customer experience.
Combine real-time data quality and governance protections with AI-powered insights and predictions
We connect real-time shopping data with an actual person to create connected customer experiences.
Drive more appointments and arm your sellers with insights to close more deals, all while maintaining sales process control.
Al powered tech stack with single sign on that combines creative, content, technology and results.
The automotive industry’s most robust people-based digital media platform.
Generating and transforming 1st party household data for Agencies, Media, & Brands.
Driving retention and profitability by leveraging first-party data and real-time consumer activity
Combine real-time data quality and governance protections with AI-powered insights and predictions
Combine customer data from online, offline, and third-party sources to create a single, dynamic, real-time view
Dealership Middleware that Connects, Activates, Personalizes, and Analyzes the Customer Experience
Connect your customer data at scale, from any app, device, or real-time stream.
AudienceStream is an Omnichannel customer segmentation and real-time action engine.
Clean, append and capitalize on your dealership’s customer data for limitless opportunities.
Recognize anonymous website visitors and turn them into reachable leads.
Identity resolution platform that helps dealerships identify more website visitors and enrich customer data across existing systems.
Identity resolution platform that identifies anonymous visitors and converts high-intent website traffic into measurable leads.
Marketing cloud that turns website traffic into first-party data and targeted, high-converting campaigns.
0 selected Pick 2 to 4 in one category
CompareNo products match.
Try a product or company name, or a system it connects to, like Tekion.
Tell us what to add and we'll look into it.
Every product in a category is checked against the same list of jobs, integrations and features. Vendors supply their answers when they join, and our team reviews each profile before it goes live.
13 products
Answer, route and book calls for service and sales, day and night.
Checks per product38
5 products
Work leads, follow-ups and the sales pipeline in one system.
Checks per product70
17 products
Unify customer data, build audiences and activate them across channels.
Checks per product58
3 products
Recognize anonymous website visitors and turn them into reachable leads.
Checks per product22
Products marked Screened by Pasch Group also passed interviews with dealers who use them. Not listed means the product isn't listed for that check, not necessarily that it can't do it.
Vendors join after a screening that includes interviews with dealers who use the product. Already listed? Request an update whenever your product changes.