Numa
Verified
Answer every customer call, book more ROs, and scale customer demand—all without adding headcount.
Mia
AI voice assistant by Mia LabsScreened by Pasch Group
Your Dealership's AI Super Employee. Automate customer communications across your dealership.
Overview
Mia is a fully customizable AI communication platform built by car dealers, for car dealers. With over 100 years of combined dealership experience behind the product, Mia understands the real-world challenges of sales and service teams. Deployed in 300+ dealerships and integrated with 35+ systems, Mia answers calls, schedules appointments, and automates follow-ups—24/7—with truly human-like latency under 2 seconds. Whether it’s sales, service, or CRM tasks, Mia is designed to work the way your dealership does.
Why Choose Mia:
- Built by Industry Veterans: Developed by a team with 100+ years of dealership experience, Mia is designed with real-world dealer workflows in mind.
- 24/7/365 Call Handling: Captures every inbound call—even after hours—turning missed connections into showroom visits and service appointments.
- Customizable AI Workflows: Over 150 configurations per department allow Mia to align with your exact operational needs.
- Seamless Integrations: Connects with 35+ systems across CRM, inventory, scheduling, and DMS to eliminate manual tasks and reduce friction.
- Service Revenue Boost: Books service appointments with a 30% conversion rate, generating $50K+ in average monthly revenue for dealers.
- Smart Sales Follow-Ups: Maintains outbound contact with prospects and reactivates 19% of leads back into the sales pipeline.
- Natural, Human-Like Interactions: Sub-2-second latency and multilingual support ensure seamless, brand-consistent communication.
Schedule a demo with Mia and see how AI built by car dealers can elevate your revenue, retention, and response time—without lifting a finger.
Features and integrations
Checked against the same 38 points as every AI voice assistant in the directory. How we check
Use cases
7 of 9- Supported: Inbound Service Calls
- Supported: Inbound Sales Calls
- Not listed: Inbound Parts Calls
- Supported: Inbound Receptionist
- Supported: Inbound Body Shop Calls
- Supported: Outbound Service Calls
- Supported: Outbound Sales Calls
- Not listed: Outbound Parts Calls
- Supported: Outbound Recall Alerts
DMS integrations
6 of 8- Supported: Auto/Mate
- Not listed: Autosoft
- Supported: CDK Global
- Not listed: DealerBuilt
- Supported: Dealertrack
- Supported: PBS Systems
- Supported: Reynolds & Reynolds
- Supported: Tekion
Service schedulers
6 of 6- Supported: CDK Global
- Supported: Dealer-FX
- Supported: MyKaarma
- Supported: Tekion
- Supported: Reynolds & Reynolds
- Supported: Xtime Schedule
Conversation features
8 of 8- Supported: Adaptive Dialog Flow
- Supported: Automated Language Detection
- Supported: Conversational Memory
- Supported: Customizable Dialog Logic
- Supported: Graceful Fallback Handling
- Supported: Multilingual Support
- Supported: Noise-Tolerant Recognition
- Supported: Omnichannel Continuity
Operational features
7 of 7- Supported: Appraisals
- Supported: Call Summaries & Reporting
- Supported: Intelligent Call Routing
- Supported: Live Agent Escalation
- Supported: Privacy & Compliance Ready
- Supported: Unlimited Call Volume
- Supported: Upsells
Also integrates with
8- LightSpeed
- Affinitiv
- MyStatusPlus
- Protractor
- AutoLive
- UpdatePromise
- TCC
- Omnique
Languages
2- English
- Spanish
Reviews
5.0from 1 review
“Mia is my employee of the month this month, next month, and probably every month after that!”
“Mia is my employee of the month this month, next month, and probably every month after that!”
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Questions to ask in the demo
The answers that separate AI voice assistants once you're past the sales deck.
- 01Which DMS and service scheduler do you book into, and is it live or batched?
- 02When the assistant can't help, how does the call reach a person, and how fast?
- 03Which call types are live in stores today (service, sales, parts, recalls), and which are still on the roadmap?
- 04How is it priced: per rooftop, per minute or per call? What does a busy recall month cost?
- 05Can we hear unedited recordings of real calls from a store like ours?
In the news
LivestreamAutomotive AI Cagematch With 4 Top CEOs: Podium, Numa, Toma, Mia | Daily Dealer LiveCar Dealership GuyArticleMia Labs Secures Generative AI Innovations with Microsoft Defender for CloudMicrosoftArticleCracking the Code on Scalable Customer Care in the Car BusinessCar Dealership GuyPodcastWhy Customer Loyalty Starts with Smarter Tech with Thuy AdomitisASOTU
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