Brooke

Brooke.ai is the automotive industry’s first AI-powered voice assistant built specifically for dealership service departments. Deployed in over 400 stores since 2020, Brooke answers every inbound service call 24/7—scheduling appointments, handling overflow, and delivering conversations that feel truly human. With tens of thousands of real calls processed daily, Brooke’s voice AI is trained with deep automotive knowledge, ensuring unmatched accuracy, empathy, and shop-level precision.

Why Choose Brooke.AI:

• First-to-Market Expertise: Operational since 2020, Brooke has processed millions of real service calls, fine-tuning every response with years of voice, phrasing, and objection handling data.
• Automotive-Tuned Intelligence: Human BDC experts from Proactive Dealer Solutions, Better Car People, and Central BDC train and guide Brooke’s AI—ensuring it understands RO flows, slang, and caller intent.
• Natural, Emotionally Aware Conversations: Brooke responds with a human-sounding voice, delivering emotionally intelligent interactions with sub-2 second latency.
• 24/7 Service Call Coverage: Capture every appointment opportunity, even after hours, on weekends, or during peak overflow times.
• Live Scheduler Integration: Appointments are booked, modified, or rescheduled directly into your system, using your shop capacity rules and advisor preferences.
• Overflow + BDC Support: Combine Brooke’s AI with live agents to handle volume spikes, in-vehicle alerts, declined RO follow-ups, and more.
• Modular Fixed Ops Growth Engine: Brooke is part of a complete service platform designed to fill bays, increase show rates, and free up advisors to focus on in-store customers.

Book a demo with Brooke.ai and see how AI trained by real dealership pros can transform your fixed ops performance and customer experience.