★★★★★
5/5 (3 Reviews)
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English
Spanish“A lot of people use technology, AI specifically, to combat bad processes and ineffectiveness in their teams. They think that by adding a tech resource, it’s going to make up for shortcomings that they have. It’s not. AI is a tool to sit on top of an already well-oiled functional department. It’s not a problem solver for the dysfunctionalities that you already have.”
STELLA is an AI-driven customer engagement platform built exclusively for the automotive industry. Founded in 2022 through a collaboration with leading dealers and investors, STELLA has rapidly expanded into 300+ dealerships, delivering intelligent, human-like interactions across voice, text, and chat. From lead qualification to service scheduling, STELLA’s AI tools modernize every touchpoint—freeing up staff, increasing revenue, and enhancing the customer experience.
See how STELLA can modernize your dealership’s customer experience with secure, intelligent, and scalable AI—book a demo today.
★★★★★
5/5 (3 Reviews)
3 Responses
Our BDC now has more time to assist customers on their specific situations more thoroughly. Before, they were concentrating on answering all the calls in a timely manner. With STELLA handling a number of the calls, the BDC team can spend more time with customers who have pressing issues, listening to their concerns and really helping them.
STELLA has helped us solve our BDC recruiting and training issues by providing us with a consistent and reliable phone response system. Our customers’ calls are always answered in a professional way. Calls are short and effective. Customers are happy, employees are happy and the dealerships are saving money.
With STELLA handling our inbound service calls, our Ford stores are now converting an average of 56% of booking opportunities into confirmed appointments — all without adding headcount or extending hours. Our top-performing store is hitting 70%, which shows what’s possible with the right setup. That’s not just a better customer experience; it’s real, measurable service revenue that also frees my team up to do additional outreach.