★★★★★
4.8/5 (5 Reviews)
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English
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Turkish“A lot of people use technology, AI specifically, to combat bad processes and ineffectiveness in their teams. They think that by adding a tech resource, it’s going to make up for shortcomings that they have. It’s not. AI is a tool to sit on top of an already well-oiled functional department. It’s not a problem solver for the dysfunctionalities that you already have.”
Pam is an AI customer experience platform that covers every digital door of the dealership—inbound and outbound, service and sales, phone, text, and chat. In its first 18 months live, Pam has scaled to 450+ rooftops, growing side-by-side with dealer groups and partners. Even more importantly, Pam has maintained 95%+ rooftop retention.
Strategic Partnerships:
Pam consolidates the dealership communication stack into a single, integrated platform:
Inbound Voice AI:
Inbound Multichannel AI:
Call Analytics & Tracking:
Outbound Voice & Text Campaigns:
BDC support workspace:
★★★★★
4.8/5 (5 Reviews)
5 Responses
We tried 3 different AI companies across 12 stores. It’s a very competitive field right now; it was hard to tell the difference and find which one is better—and where we wanted to invest our whole group in. The one we chose seems to be getting better faster than the other companies.
PAM solved our age-old phone problem. Instead of voicemail or hold queues, customers now get a real conversation—and that makes relationships better.
PAM completely sets all service appointments, confirms exactly what the customer wants, sends the customer a follow-up text, and logs the appointment directly into XTime. Our appointments are way up and CSI is increased not diminished. I highly recommend you check this out.
PAM is real AI. We are proud to make PAM the AI of choice for our dealerships, and we cannot wait to see what PAM offers us next.
We benchmarked PAM against other AI solutions and not only did PAM outperform them, it even outperformed our human agents.