BrookeScreened by Pasch Group
Never miss another service call. Brooke AI voice assistant, works 24/7 booking appointments, managing overflow, and delivering exceptional customer experiences.
BLiNK Voice AI
AI voice assistant by BLiNK AIScreened by Pasch Group
BLiNK AI is a fully branded, AI-powered voice agent that answers every inbound call, understands real customer intent, and automatically books appointments without human intervention
Overview
BLiNK AI is an end-to-end service automation platform that transforms how dealerships handle scheduling, outreach, and connected-vehicle engagement. Live in over 400 dealerships and rooted in automotive since 2017, BLiNK goes far beyond basic call handling—offering deep DMS integration, real-time Telematics activation, and branded voice agents that book three times more appointments. From call to close, BLiNK connects every touchpoint across the service lane to drive measurable revenue and retention.
Why Choose BLiNK AI:
- Deep DMS & Platform Sync: Fully integrates with your DMS and scheduling tools to sync VINs, RO history, and customer data across every interaction.
- Connected-Vehicle Retargeting: BLiNK’s Telematica™ feature turns real-time vehicle alerts into personalized outreach—without adding BDC load.
- AI Voice Scheduling Engine: Books appointments in seconds with up to 70% call automation and 3× the conversion rate of manual scheduling.
- Closed-Loop Service Intelligence: Tracks every stage of the service journey—outreach, booking, completion, and feedback—to improve results over time.
- Conversational AI That Feels Human: Natural rhythm, speech interruption handling, and customizable voice personas ensure a branded, lifelike caller experience.
- Smart Caller Recognition: Identifies returning customers, creates new profiles, and maintains conversation history for seamless continuity.
- Proven Results at Scale: 100% call answer rate, 24/7 availability, and 90% caller satisfaction—all fully integrated into your existing ecosystem.
Take control of your service lane with BLiNK AI—book a demo and experience voice scheduling done right.
Features and integrations
Checked against the same 38 points as every AI voice assistant in the directory. How we check
Use cases
6 of 9- Supported: Inbound Service Calls
- Not listed: Inbound Sales Calls
- Not listed: Inbound Parts Calls
- Supported: Inbound Receptionist
- Supported: Inbound Body Shop Calls
- Supported: Outbound Service Calls
- Not listed: Outbound Sales Calls
- Supported: Outbound Parts Calls
- Supported: Outbound Recall Alerts
DMS integrations
8 of 8- Supported: Auto/Mate
- Supported: Autosoft
- Supported: CDK Global
- Supported: DealerBuilt
- Supported: Dealertrack
- Supported: PBS Systems
- Supported: Reynolds & Reynolds
- Supported: Tekion
Service schedulers
6 of 6- Supported: CDK Global
- Supported: Dealer-FX
- Supported: MyKaarma
- Supported: Tekion
- Supported: Reynolds & Reynolds
- Supported: Xtime Schedule
Conversation features
7 of 8- Supported: Adaptive Dialog Flow
- Supported: Automated Language Detection
- Supported: Conversational Memory
- Not listed: Customizable Dialog Logic
- Supported: Graceful Fallback Handling
- Supported: Multilingual Support
- Supported: Noise-Tolerant Recognition
- Supported: Omnichannel Continuity
Operational features
6 of 7- Not listed: Appraisals
- Supported: Call Summaries & Reporting
- Supported: Intelligent Call Routing
- Supported: Live Agent Escalation
- Supported: Privacy & Compliance Ready
- Supported: Unlimited Call Volume
- Supported: Upsells
Languages
3- English
- French
- Spanish
Reviews
5.0from 2 reviews
“We’re seeing 20–30% more appointments without adding staff. That’s real revenue growth. BlinkAI delivered a 65% appointment conversion rate and a 91.5% show rate — the most consistent numbers we’ve ever seen.”
“We’ve seen a major shift in how our advisors manage calls. Before BlinkAI, we were missing appointments every day — now we’re booking consistently, even after hours.”
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Questions to ask in the demo
The answers that separate AI voice assistants once you're past the sales deck.
- 01Which DMS and service scheduler do you book into, and is it live or batched?
- 02When the assistant can't help, how does the call reach a person, and how fast?
- 03Which call types are live in stores today (service, sales, parts, recalls), and which are still on the roadmap?
- 04How is it priced: per rooftop, per minute or per call? What does a busy recall month cost?
- 05Can we hear unedited recordings of real calls from a store like ours?
In the news
Press ReleaseBLiNK AI Announces Integration with PBS DMS to Deliver Enhanced Fixed Ops Automation and Value to DealershipsNewsWiresYouTube VideoHow Telematics Automation Transforming Fixed Ops with Mike Calvert Toyota | Fixed Ops RoundtableBLiNK AILinkedin Article5 Ways Telematics Turns Alerts into AppointmentsBLiNK AI
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