Your dealership needs an optimized customer journey strategy spanning from advertising, to website & communication channel optimization ending in excellent in-store performance. Success is delivered through well-defined documented processes ensuring no marketing dollars are wasted & tangible results are achieved.
Your dealership needs an optimized customer journey strategy spanning from advertising, to website & communication channel optimization ending in excellent in-store performance. Success is delivered through well-defined documented processes ensuring no marketing dollars are wasted & tangible results are achieved.
Connect a modern brand promise to your valued customers while simplifying the customer journey making it easier to connect with your team. Optimize each communication channel to generate & convert more opportunities while improving the skills of your team for long term success.
Program solution
If you are looking for a solution that delivers consistently improving performance for sales and service, while ensuring every marketing dollar turns into real, measurable growth you need to sign up for a conversation today.
A comprehensive solution
Explore the Program’s Structure
Phase One
Inspection of Brand Promise and Website
Evaluate current brand promise
Review current advertising examples
Review website for brand promise and user flow
Review Google Analytics for any obstacles
Phase Two
Inspection of Current Communication Processes
Align current processes to dealership goals & customers needs
Review past 60 days results by team and by individual team member
Review past 60 days results by lead source and channel
Evaluate current training process for team members
Inspect leader’s skillset through conversation and auditing interaction with team
Phase Three
Development of Team Leader
One-on-one coaching to develop needed skills: organization, communication, coaching process, and accountability
Weekly calls to review team’s performance and the training they received
Recorded weekly inspections delivered for review
Access to online leadership course and assigned materials
Phase Four
Development of Team Members
Create ongoing system of reporting, training, and progress
Performance review calls with team weekly
Training to improve phone, email, text, and video skills
Weekly one-on-one calls with individual team members as needed
Progress reports shared with the team weekly
Phase Five
Accountability Reporting
Installation of Accountability System
Reporting on training and results sent to leadership
Reporting on progress each week
leadership in reach
Program Led by Glenn Pasch
hear what they're saying
“Our sales BDC is cranking and we owe much of that success to Glenn’s direction”