CDK CRMScreened by Pasch Group
Automotive CRM with built-in AI, real-time insights, and end-to-end integration across the retail journey
VinSolutions
CRM by Cox AutoScreened by Pasch Group
Connected automotive CRM platform that unifies customer data, marketing, and desking to help dealerships drive more sales.
Overview
VinSolutions CRM is an intelligent, data-driven platform that helps dealerships streamline communication, manage inventory, and build long-term customer relationships. With real-time insights, automated workflows, and deep integrations across Cox Automotive and beyond, VinSolutions gives your team the tools to engage smarter, respond faster, and close more deals—from any device.
Why Choose VinSolutions:
- Single Customer View: Merge sales and service data into a unified customer profile using intelligent match-and-merge logic.
- Automated Follow-Up: Assign tasks and send templated emails or texts to engage leads and past customers without manual effort.
- Real-Time Dashboards & Reporting: Track internet response time, engagement metrics, and team performance with customizable insights.
- Mobile-First Flexibility: Work deals, respond to customers, and access CRM tools on the go with a full-feature mobile app.
- Smart Inventory Management: Update vehicle listings, images, and pricing across your channels from a single platform.
- Database Clean-Up Tools: Keep your CRM organized by auto-updating contact details and removing duplicates.
- Dedicated Performance Managers: Get ongoing coaching and strategy support from CRM experts who understand dealership operations.
Add-on Capabilities:
- MMS/Texting, Call Tracking, Video Marketing, Customer ID Scanning, and more—built directly into the CRM experience.
Boost your team’s efficiency and deliver connected customer experiences—schedule a VinSolutions demo today.
Features and integrations
Checked against the same 70 points as every CRM in the directory. How we check
Core features
12 of 12- Supported: Intuitive, Customizable Interface
- Supported: Workflow Customization
- Supported: Dashboard Customization
- Supported: Built-in Customer Support Tools
- Supported: AI & Automations
- Supported: Mobile App
- Supported: Intuitive User Experience
- Supported: Deep Reporting
- Supported: Desking
- Supported: Marketing Tools
- Supported: Equity Mining
- Supported: Video Support
Capabilities
7 of 7- Supported: Sales Process Automation
- Supported: Unified Customer View
- Supported: Lead Routing & Distribution
- Supported: Lifecycle & Task Management
- Supported: Performance Optimization
- Supported: Remote/Mobile CRM Access
- Supported: Personalized Marketing Triggers
DMS integrations
8 of 8- Supported: Auto/Mate
- Supported: Autosoft
- Supported: CDK Global
- Supported: DealerBuilt
- Supported: Dealertrack
- Supported: PBS Systems
- Supported: Reynolds & Reynolds
- Supported: Tekion
Service integrations
1 of 6- Supported: xTime
- Not listed: CDK Service Scheduler
- Not listed: Reynolds Scheduler
- Not listed: myKaarma
- Not listed: Tekion Service Scheduler
- Not listed: Native Service Scheduler
Call tracking
5 of 7- Supported: CarWars
- Supported: CallRevu
- Supported: Marchex
- Supported: Invoca
- Not listed: CallTrackingMetrics
- Not listed: CallRail
- Supported: Native Call Tracking Tools
Chat tools
4 of 7- Supported: Gubagoo
- Supported: CarNow
- Not listed: ActivEngage
- Not listed: CarChat24
- Supported: Podium
- Supported: Matador
- Not listed: Native Chat Tools
Retailing & digital retail
9 of 11- Supported: Gubagoo
- Supported: Roadster
- Supported: AutoFi
- Supported: Carzato
- Not listed: Tekion
- Supported: Upstart
- Supported: CarNow
- Supported: ActivEngage
- Supported: TradePending
- Supported: Cox Accelerate
- Not listed: Native Retailing Tools
Voice agents
10 of 12- Supported: BDC.ai
- Not listed: BLiNK AI
- Supported: Brooke
- Supported: Cari
- Supported: IDPrivacy.ai
- Supported: Mia
- Supported: Numa
- Not listed: Pam AI
- Supported: ScaleVoice
- Supported: Stella
- Supported: Toma
- Supported: Spyne
Also integrates with
5- Credit Integrations
- Surveys
- Online to Instore Workflow (DealCentral)
- VinLens
- Cox Auto Properties: Communications + Native Integrations
Reviews
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Questions to ask in the demo
The answers that separate CRMs once you're past the sales deck.
- 01Which DMS do you integrate with, and does the data sync both ways?
- 02How do leads from our website, third-party sites and phone calls arrive, and how quickly?
- 03Who owns our data, and how do we export all of it if we leave?
- 04What can our team do in the mobile app, and what still needs a desktop?
- 05How long does a typical rollout take, and what training is included?
In the news
PodcastCox Automotive VP on Unlocking Profitability: AI and Data in DealershipsAutomotive NewsPodcast“Time Kills Deals!” – The 40% Rule and the Speed Strategy That Closes More Car Deals | Chase AbbottCar Dealership GuyPodcastTransparency, Omnichannel, & Future of Digital Car Buying w/ Paulo da Silva of Cox AutoUsed Card Dealer's PodcastPodcastCox Automotive’s Mark Vickery On How AI Is Personalizing The Customer ExperienceCBT NewsArticleCox's Lori Wittman Says Spending Time with Customers is Important2025 Automotive News 100 Leading Women
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