FlaiScreened by Pasch Group
The AI Communications Platform for Car Dealerships
Cari Phone Assist
AI voice assistant by CarWarsScreened by Pasch Group
Cari Phone Assist is the smartest 24/7/365 AI phone assistant for automotive dealerships to route customer calls and manage Service appointments over the phone.
Overview
Leveraging 30+ years of automotive call intelligence from thousands of dealerships, Car Wars launched Cari in late 2023. Now deployed across roughly 100 rooftops, Cari is the only AI receptionist and service scheduler built by the phone experts on top of an industry-leading call tracking system. Cari streamlines call flows, improves booking efficiency, and delivers a consistent, professional customer experience – all with the complete visibility of Car Wars’ trusted reporting, recordings, and CRISP methodology.
Why Choose Cari:
- Acts as an intelligent receptionist, ensuring callers are efficiently routed to the right destination or a live staff member through warm transfers.
- Understands caller intent, service needs, and natural speech patterns common in automotive retail in order to provide exceptional customer experiences.
- Integrates fully with the broader Car Wars platform, providing complete insight into call analytics, booking performance, and customer interactions.
- Car Wars Platform Integration: Unified call tracking, analytics, and ROI reporting built into the tools your dealership already uses.
- Handles service bookings, after-hours demand, and high-volume periods automatically, giving advisors more capacity to focus on customers in front of them and drive high-value outbound calls.
See how Cari helps you capture more service revenue without adding headcount—schedule a demo today.
Features and integrations
Checked against the same 38 points as every AI voice assistant in the directory. How we check
Use cases
3 of 9- Supported: Inbound Service Calls
- Not listed: Inbound Sales Calls
- Not listed: Inbound Parts Calls
- Supported: Inbound Receptionist
- Not listed: Inbound Body Shop Calls
- Not listed: Outbound Service Calls
- Not listed: Outbound Sales Calls
- Not listed: Outbound Parts Calls
- Supported: Outbound Recall Alerts
DMS integrations
6 of 8- Supported: Auto/Mate
- Supported: Autosoft
- Supported: CDK Global
- Not listed: DealerBuilt
- Supported: Dealertrack
- Supported: PBS Systems
- Supported: Reynolds & Reynolds
- Not listed: Tekion
Service schedulers
3 of 6- Not listed: CDK Global
- Supported: Dealer-FX
- Supported: MyKaarma
- Not listed: Tekion
- Not listed: Reynolds & Reynolds
- Supported: Xtime Schedule
Conversation features
8 of 8- Supported: Adaptive Dialog Flow
- Supported: Automated Language Detection
- Supported: Conversational Memory
- Supported: Customizable Dialog Logic
- Supported: Graceful Fallback Handling
- Supported: Multilingual Support
- Supported: Noise-Tolerant Recognition
- Supported: Omnichannel Continuity
Operational features
6 of 7- Not listed: Appraisals
- Supported: Call Summaries & Reporting
- Supported: Intelligent Call Routing
- Supported: Live Agent Escalation
- Supported: Privacy & Compliance Ready
- Supported: Unlimited Call Volume
- Supported: Upsells
Languages
3- English
- Spanish
- French
Reviews
5.0from 2 reviews
“Cari's been a great addition to our team because our outbound service BDC has been able to generate more revenue for our departments, making those outbound phone calls and bringing those customers back in the dealership on declined services. The inbound phone call piece of it has been a great opportunity for us to be able to retain those customers in a two minute or less process.”
“The data Cari collects and puts on the schedule is better than what humans do. It includes all the details of the vehicle and the services needed, making it easier for our team to prepare. Cari helps us track what's happening, identify patterns, and make smarter decisions to keep the shop efficient.”
“The data Cari collects and puts on the schedule is better than what humans do. It includes all the details of the vehicle and the services needed, making it easier for our team to prepare. Cari helps us track what's happening, identify patterns, and make smarter decisions to keep the shop efficient.”
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Questions to ask in the demo
The answers that separate AI voice assistants once you're past the sales deck.
- 01Which DMS and service scheduler do you book into, and is it live or batched?
- 02When the assistant can't help, how does the call reach a person, and how fast?
- 03Which call types are live in stores today (service, sales, parts, recalls), and which are still on the roadmap?
- 04How is it priced: per rooftop, per minute or per call? What does a busy recall month cost?
- 05Can we hear unedited recordings of real calls from a store like ours?
In the news
WebinarInside the Dealer Mind: Strategies to Drive Sales, Service, and Customer Loyalty in 2026Digital DealerArticleCar Wars Expands Capabilities of AI Tool to Automate Recall SchedulingAuto RemarketingArticleCar Wars’ AI Service Scheduler Now Integrates with XtimeAutoSuccessArticleCar Wars’ AI Assistant, Cari Phone Assist, Set to Revolutionize Dealership Phone OperationsDigital DealerArticleCar Wars and Dealer-FX Partner to Deliver Real-Time, OEM-Aligned Service Scheduling Through Cari AI SchedulerPRWeb
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