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Cari Phone Assist

Cari Phone Assist is the smartest 24/7/365 AI phone assistant for automotive dealerships to route customer calls and manage Service appointments over the phone.

Cari Phone Assist Features & Integrations

Developing
4.1

Use Cases

3 / 9

DMS Support

6 / 8

Service Scheduler

3 / 6

Conversational Features

8 / 8

Operational Features

6 / 7

3

Inbound Service Calls
Inbound Sales Calls
Inbound Parts Calls
Inbound Receptionist
Inbound Body Shop Calls
Outbound Service Calls
Outbound Sales Calls
Outbound Parts Calls
Outbound Recall Alerts

6

Auto/Mate
Autosoft
CDK Global
DealerBuilt
Dealertrack
PBS Systems
Reynolds & Reynolds
Tekion

3

CDK Global
Dealer-FX
MyKaarma
Tekion
Reynolds & Reynolds
Xtime Schedule

8

Adaptive Dialog Flow
Automated Language Detection
Conversational Memory
Customizable Dialog Logic
Graceful Fallback Handling
Multilingual Support
Noise-Tolerant Recognition
Omnichannel Continuity

6

Appraisals
Call Summaries & Reporting
Intelligent Call Routing
Live Agent Escalation
Privacy & Compliance Ready
Unlimited Call Volume
Upsells

+

Cari Phone Assist Language Support

English FlagEnglish
Spanish FlagSpanish
French FlagFrench

In-Depth Interviews with Active Cari Phone Assist Users

Get access to official dealer interviews by downloading the Pasch Group DVA research report

Dealer Interviews

This is a Fake Interview Card, I See You Found it

“A lot of people use technology, AI specifically, to combat bad processes and ineffectiveness in their teams. They think that by adding a tech resource, it’s going to make up for shortcomings that they have. It’s not. AI is a tool to sit on top of an already well-oiled functional department. It’s not a problem solver for the dysfunctionalities that you already have.”

Cari Phone Assist Product Overview

Leveraging 30+ years of automotive call intelligence from thousands of dealerships, Car Wars launched Cari in late 2023. Now deployed across roughly 100 rooftops, Cari is the only AI receptionist and service scheduler built by the phone experts on top of an industry-leading call tracking system. Cari streamlines call flows, improves booking efficiency, and delivers a consistent, professional customer experience – all with the complete visibility of Car Wars’ trusted reporting, recordings, and CRISP methodology.

Why Choose Cari:

  • Acts as an intelligent receptionist, ensuring callers are efficiently routed to the right destination or a live staff member through warm transfers.
  • Understands caller intent, service needs, and natural speech patterns common in automotive retail in order to provide exceptional customer experiences.
  • Integrates fully with the broader Car Wars platform, providing complete insight into call analytics, booking performance, and customer interactions.
  • Car Wars Platform Integration: Unified call tracking, analytics, and ROI reporting built into the tools your dealership already uses.
  • Handles service bookings, after-hours demand, and high-volume periods automatically, giving advisors more capacity to focus on customers in front of them and drive high-value outbound calls.

See how Cari helps you capture more service revenue without adding headcount—schedule a demo today.

Cari Phone Assist Video Preview

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Cari Phone Assist Reviews & Ratings

2 Responses

  1. Verified Review
    Brittany Ouellette
    Operational Tools Director at Cable Dahmer Automotive Group

    Cari’s been a great addition to our team because our outbound service BDC has been able to generate more revenue for our departments, making those outbound phone calls and bringing those customers back in the dealership on declined services. The inbound phone call piece of it has been a great opportunity for us to be able to retain those customers in a two minute or less process.

    ★★★★★
  2. Verified Review
    Aaron Hinton
    Parts and Service Director at Tim Short Auto Group

    The data Cari collects and puts on the schedule is better than what humans do. It includes all the details of the vehicle and the services needed, making it easier for our team to prepare. Cari helps us track what’s happening, identify patterns, and make smarter decisions to keep the shop efficient.

    ★★★★★

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Get Started with Cari Phone Assist Today

Schedule a demo to experience how Cari Phone Assist powers smarter integrations and stronger performance in your dealership.

DVA Product Scorecard Rank System

Factor
Weight
Points
Dealer Review
2 pts per rating
10 pts
Use Cases
1 pt each
9 pts
DMS Support
0.25 pts each
2 pts
Service Schedulers
0.25 pts each
1.5 pts
Conversational Features
0.25 pts each
2 pts
Operational Features
0.25 pts each
1.75 pts
Total Available
26.25 pts

Score Rank Guide

Outstanding
9 – 10
Great
7 – 8.9
Good
5 – 6.9
Developing
3.5 – 4.9
Limited
0 – 3.4