Pam AIScreened by Pasch Group
Pam is the fastest-growing AI voice and customer experience platform (CXP) helping car dealerships win at the digital doors.
Numa
AI voice assistantScreened by Pasch Group
Answer every customer call, book more ROs, and scale customer demand—all without adding headcount.
Overview
Numa is an AI-native communication platform purpose-built for automotive dealerships. Live in over 1,000 stores since 2021, Numa unifies voice, text, chat, and internal notes into a single smart Inbox—backed by specialized AI agents trained to handle real-world service workflows. With deep DMS integrations, mobile access, and KPI-driven automations, Numa helps your team respond faster, book more ROs, and deliver standout customer experiences—all without adding headcount.
Why Choose Numa:
- Unified AI-Powered Inbox: Combine calls, SMS, voicemails (with transcripts), web chat, and internal notes into one AI-augmented conversation thread.
- Appointment-Booking AI Agents: Detect caller intent and schedule appointments directly into your system—no assembly or scripting required.
- Dealer-First Mobile App: Give advisors full access to the platform on the go, including messaging, transcripts, click-to-call, and real-time alerts.
- Call Intelligence & Heat-Case Recovery: Flag frustrated customers early and automatically route them into high-priority escalation paths.
- Workflow-Aware AI: Specialized agents handle tasks like service status updates, job selling, and multilingual communication while keeping your team in the loop.
- DMS & RO Context Visibility: Numa integrates with your backend systems for instant access to customer history, appointment data, and live service activity.
- Real KPI Impact: Drive appointment volume, reduce missed calls, and boost CSI without overwhelming your team.
Discover how Numa helps your team do more with less—schedule a demo and experience AI communication, built for the dealership floor.
Features and integrations
Checked against the same 38 points as every AI voice assistant in the directory. How we check
Use cases
7 of 9- Supported: Inbound Service Calls
- Supported: Inbound Sales Calls
- Supported: Inbound Parts Calls
- Supported: Inbound Receptionist
- Supported: Inbound Body Shop Calls
- Supported: Outbound Service Calls
- Not listed: Outbound Sales Calls
- Supported: Outbound Parts Calls
- Not listed: Outbound Recall Alerts
DMS integrations
6 of 8- Not listed: Auto/Mate
- Not listed: Autosoft
- Supported: CDK Global
- Supported: DealerBuilt
- Supported: Dealertrack
- Supported: PBS Systems
- Supported: Reynolds & Reynolds
- Supported: Tekion
Service schedulers
5 of 6- Supported: CDK Global
- Supported: Dealer-FX
- Not listed: MyKaarma
- Supported: Tekion
- Supported: Reynolds & Reynolds
- Supported: Xtime Schedule
Conversation features
8 of 8- Supported: Adaptive Dialog Flow
- Supported: Automated Language Detection
- Supported: Conversational Memory
- Supported: Customizable Dialog Logic
- Supported: Graceful Fallback Handling
- Supported: Multilingual Support
- Supported: Noise-Tolerant Recognition
- Supported: Omnichannel Continuity
Operational features
6 of 7- Not listed: Appraisals
- Supported: Call Summaries & Reporting
- Supported: Intelligent Call Routing
- Supported: Live Agent Escalation
- Supported: Privacy & Compliance Ready
- Supported: Unlimited Call Volume
- Supported: Upsells
Also integrates with
2- DealerVault
- WiAdvisor
Languages
14- English
- Spanish
- Chinese
- Arabic
- Portuguese
- Russian
- German
- French
- Dutch
- Italian
- Hindi
- Japanese
- Turkish
- Other
Reviews
4.9from 7 reviews
“Our service department now runs on Numa’s AI Agents. We’ve seen a 40% increase in profits. We’ll never go back.”
“We gained 313 new clients with Numa. Our appointments are up by 35% and our RO pay per customer is now 55% higher than the regional average, making us the peak performer.”
“Within a week, my long-time Service Manager called Numa 'one of the best things we've ever done' because it was so intuitive and effective.”
“Numa has helped us immeasurably. Without it, we would need two more people here just to try to keep up with the correspondence.”
Show 3 more reviews
“We hired a BDC backup to respond to Numa sales inbox, she's selling an average 15 cars a month by just responding to the conversations in Numa Sales Inbox”
“We struggled with CSI before Numa, now we have hit the CSI mark 7 out of the past 8 months.”
“Numa is an integral part of how we communicate with a customer... Tearing it out would be like tearing the transmission out of a car.”
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Questions to ask in the demo
The answers that separate AI voice assistants once you're past the sales deck.
- 01Which DMS and service scheduler do you book into, and is it live or batched?
- 02When the assistant can't help, how does the call reach a person, and how fast?
- 03Which call types are live in stores today (service, sales, parts, recalls), and which are still on the roadmap?
- 04How is it priced: per rooftop, per minute or per call? What does a busy recall month cost?
- 05Can we hear unedited recordings of real calls from a store like ours?
In the news
ArticleGold Coast Cadillac Finds Success Pairing Old-School Touchpoints with Digital SupportCar Dealership GuyArticleAutomotive Tech CEOs Clash Over AI’s Future Role in the BDCCar Dealership GuyArticleNuma’s 2024 insights reveal $1.17M in lost revenue from missed service callsCBT NewsArticleFor Dealerships, is Agentic AI the Next Big Thing?Automotive NewsArticleNADA 2025: Numa Unveils First AI Agent Platform for Auto DealershipsDigital Dealer
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