Cari Phone Assist
Verified
Cari Phone Assist is the smartest 24/7/365 AI phone assistant for automotive dealerships to route customer calls and manage Service appointments over the phone.
Brooke
AI voice assistant by Better Car PeopleScreened by Pasch Group
Never miss another service call. Brooke AI voice assistant, works 24/7 booking appointments, managing overflow, and delivering exceptional customer experiences.
Overview
Brooke.ai is the automotive industry’s first AI-powered voice assistant built specifically for dealership service departments. Deployed in over 400 stores since 2020, Brooke answers every inbound service call 24/7—scheduling appointments, handling overflow, and delivering conversations that feel truly human. With tens of thousands of real calls processed daily, Brooke’s voice AI is trained with deep automotive knowledge, ensuring unmatched accuracy, empathy, and shop-level precision.
Why Choose Brooke.AI:
- First-to-Market Expertise: Operational since 2020, Brooke has processed millions of real service calls, fine-tuning every response with years of voice, phrasing, and objection handling data.
- Automotive-Tuned Intelligence: Human BDC experts from Proactive Dealer Solutions, Better Car People, and Central BDC train and guide Brooke’s AI—ensuring it understands RO flows, slang, and caller intent.
- Natural, Emotionally Aware Conversations: Brooke responds with a human-sounding voice, delivering emotionally intelligent interactions with sub-2 second latency.
- 24/7 Service Call Coverage: Capture every appointment opportunity, even after hours, on weekends, or during peak overflow times.
- Live Scheduler Integration: Appointments are booked, modified, or rescheduled directly into your system, using your shop capacity rules and advisor preferences.
- Overflow + BDC Support: Combine Brooke’s AI with live agents to handle volume spikes, in-vehicle alerts, declined RO follow-ups, and more.
- Modular Fixed Ops Growth Engine: Brooke is part of a complete service platform designed to fill bays, increase show rates, and free up advisors to focus on in-store customers.
Book a demo with Brooke.ai and see how AI trained by real dealership pros can transform your fixed ops performance and customer experience.
Features and integrations
Checked against the same 38 points as every AI voice assistant in the directory. How we check
Use cases
6 of 9- Supported: Inbound Service Calls
- Supported: Inbound Sales Calls
- Not listed: Inbound Parts Calls
- Supported: Inbound Receptionist
- Not listed: Inbound Body Shop Calls
- Supported: Outbound Service Calls
- Supported: Outbound Sales Calls
- Not listed: Outbound Parts Calls
- Supported: Outbound Recall Alerts
DMS integrations
7 of 8- Supported: Auto/Mate
- Supported: Autosoft
- Supported: CDK Global
- Not listed: DealerBuilt
- Supported: Dealertrack
- Supported: PBS Systems
- Supported: Reynolds & Reynolds
- Supported: Tekion
Service schedulers
5 of 6- Supported: CDK Global
- Not listed: Dealer-FX
- Supported: MyKaarma
- Supported: Tekion
- Supported: Reynolds & Reynolds
- Supported: Xtime Schedule
Conversation features
7 of 8- Supported: Adaptive Dialog Flow
- Supported: Automated Language Detection
- Supported: Conversational Memory
- Supported: Customizable Dialog Logic
- Supported: Graceful Fallback Handling
- Supported: Multilingual Support
- Not listed: Noise-Tolerant Recognition
- Supported: Omnichannel Continuity
Operational features
4 of 7- Not listed: Appraisals
- Supported: Call Summaries & Reporting
- Supported: Intelligent Call Routing
- Supported: Live Agent Escalation
- Supported: Privacy & Compliance Ready
- Not listed: Unlimited Call Volume
- Not listed: Upsells
Languages
3- English
- Spanish
- French
Reviews
No dealer reviews yet. If your store uses Brooke, yours can be the first.
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Questions to ask in the demo
The answers that separate AI voice assistants once you're past the sales deck.
- 01Which DMS and service scheduler do you book into, and is it live or batched?
- 02When the assistant can't help, how does the call reach a person, and how fast?
- 03Which call types are live in stores today (service, sales, parts, recalls), and which are still on the roadmap?
- 04How is it priced: per rooftop, per minute or per call? What does a busy recall month cost?
- 05Can we hear unedited recordings of real calls from a store like ours?
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IDPrivacy.ai
Verified
Transform your dealership's customer sales and service with AI-powered solutions that handle appointments, follow-ups, and customer inquiries 24/7.