Impact Leadership Training
Leadership training for dealership managers.
Impact Leadership is Glenn Pasch's hands-on course for the people who run your sales floor, service drive and BDC. Managers learn the systems, coaching habits and accountability that keep good people and steady numbers, online, in remote sessions or in person.
Led by Glenn PaschCEO of PCG Digital and host of the You're In Charge podcast
You're in charge. Now what?
Where are you starting from?
Pick one to see where Impact Leadership would start you.
3
Lessons: your skills, your team and your process
18
Tools and topics managers put to work right away
60
Pages in the workbook every participant keeps
20
Leaders, at most, in each in-person workshop
Most managers are promoted for being great at the job. Few are ever trained to lead the people doing it.
Without the right tools, it shows up everywhere: good people leave, every day turns into firefighting, and sales swing from one month to the next. Impact Leadership gives managers a plan, the skills to run it and the accountability to keep it going.
What leadership training changes
Same store. Different manager.
Flip the switch to see what effective leadership training can change in a dealership.
Employee turnover
Good people leave, and you're always hiring and retraining.
People know what's expected and how they'll grow, so they stay.
Daily stress
Every day runs on emergencies, and you're the one putting out the fires.
The day runs on a plan, and your team handles more on its own.
Sales cycles
A big month, then a slump, then a scramble to catch up.
A consistent process produces consistent results.
The curriculum
Three lessons. Eighteen tools your managers will use on Monday.
Each lesson pairs a framework with role-play, so managers practice the hard conversations before they have them on the floor.
Lesson 01 · Your Skills
Lead yourself first.
The shift from doing the job to leading the people who do it, starting with your first 30 days.
Promoted from within
Going from teammate to manager without losing the team's trust.
Hired from outside
Earning credibility with a team that didn't choose you.
The first 30 days
What to learn, who to meet and what to leave alone in your first month.
Basic tools of leadership
Clear expectations, useful feedback and consistent follow-through.
Personal accountability
Owning your results before you ask your team to own theirs.
One-on-one coaching process
A repeatable rhythm for coaching each person on your team.
Lesson 02 · Your Team
Build a team that performs.
How strong teams communicate, train and set goals together, and how you build one.
The 4 Pillars of Success
The foundation every high-performing store is built on.
5 C's of high-performing teams
The five traits strong teams share, and how to build each one.
Communication styles
Reading how each person hears feedback, and adjusting how you give it.
Initial training
Onboarding new hires so they're productive faster, and stay longer.
Ongoing development
Keeping your best people growing so they don't grow out the door.
Setting goals
Goals your team understands, believes in and can track.
Lesson 03 · Your Process
Make it stick.
The planning, reporting and measurement that turn good intentions into steady results.
Training strategies
Training that changes behavior, not just sessions that happen.
Day-to-day planning
Running the day on priorities instead of emergencies.
Reporting to supervisors
Managing up: what your GM or dealer principal needs to hear, and when.
Obstacles to ongoing success
Spotting what derails progress before it costs you a month.
Installing change
Rolling out a new process so people adopt it instead of waiting it out.
Measuring results
Tracking the numbers that show your leadership is working.
How it's taught
Practice it before you lead it.
Impact Leadership is hands-on from the first hour. Managers learn a tool, rehearse it and leave with a plan for their own team.
Built for anyone with direct reports
Sales, service, parts, BDC and F&I managers, general managers and dealer principals. The tools work for any team.
Hands-on
Practical role-play
Managers practice new techniques in real scenarios, so the first time they try one isn't with your best salesperson.
Supportive
Positive accountability
Lead with clear expectations and positive outcomes, so accountability feels like support instead of punishment.
Tailored
Customized content
Workshops are built around your store's daily challenges and your team's dynamics.
Included
A 60-page workbook
Every participant gets the Impact Leadership workbook to track growth and milestones long after the training ends.
Training formats
Train the way your team works.
One curriculum, three ways to deliver it. Choose one, or mix them.
How many leaders are you training?
Pick a team size and we'll suggest a format.
Online training
RecommendedBest for
New and future leaders who learn best on their own schedule.
Interactive video lessons
A workbook to track progress
Remote sessions
RecommendedBest for
Managers who want live coaching without leaving the store.
Individual or team sessions
Feedback that shows ROI
In-person workshop
RecommendedBest for
Management teams who want to get aligned in a single day.
A full day away from the store
Follow-up so the skills stick
Glenn with dealer leaders at the NADA Show.
Your trainer
Led by Glenn Pasch.
Glenn has spent decades coaching executives, sales teams and front-line managers. As CEO of PCG Digital he leads a team that helps businesses get customers raving, recommending and returning, and every week on his podcast, You're In Charge, he talks with leaders about the hardest parts of the job.
CEO, PCG Digital
You're In Charge, a weekly show on leadership
The Road to Sold, Selling Cars in the Digital Age and The Power of Connected Marketing
International keynote speaker
You're In ChargeReal-world leadership strategies for managers, every week.
From past participants
I now realize some of my management techniques were hurting my team, not helping them.
This was an education I didn't expect. It showed me a lot of pitfalls with my own management while providing insights and strategies to escalate my team.
The tools and processes outlined in the workshop transcend to any industry and are beneficial to any leader or soon to be a leader in any organization.
Who is Impact Leadership training for?
Anyone who manages people, at any stage: first-time leaders promoted from within or hired from outside, experienced managers who want a stronger team, and future leaders you're preparing for the role. It's built for dealership sales, service and BDC managers, and the tools work for any team.
What training formats are available?
Three: an online video series with a progress workbook, remote sessions (one-on-one, as a team, or a mix), and a one-day in-person workshop with remote follow-up training. You can combine them.
How long does the training take?
The in-person workshop is a one-day intensive, followed by remote follow-up sessions. The online series is self-paced, and remote sessions are scheduled around your store. We'll build a schedule that fits your team.
How many people can attend a workshop?
Up to 20 participants per in-person workshop. Training a larger group? Ask us about running more than one session, or pairing a workshop with online training.
Can the training be customized for our dealership?
Yes. Workshop content is tailored to the daily challenges and dynamics of your team, so managers practice on situations they actually face.
What's included?
Every participant gets the 60-page Impact Leadership workbook, hands-on role-play practice and the tools from all three lessons: Your Skills, Your Team and Your Process.
How much does leadership training cost?
It depends on the format and how many leaders you're training. Tell us about your team and we'll send options.
Who leads the training?
Glenn Pasch: CEO of PCG Digital, host of the You're In Charge podcast and author of The Road to Sold, who has spent decades coaching executives, sales teams and front-line managers.
Get started
Make an impact on your leadership.
With the Impact Leadership approach, managers guide their teams toward continuous progress, consistent results and a culture of success.
Tell us about your team and where your managers are starting.
Get a recommended format and options for your store.
Schedule training around your calendar.
Prefer to talk? Call (732) 450-8200
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