Pasch Group | Product Review

Brooke.ai Solves Customer Experience Dilemma in Fixed Ops

Delivering a Win-Win for Dealers and Consumers

The newest disruptor in the automotive industry, Brooke.ai, delivers a Win – Win for dealers and consumers. Local customers who want to book a service appointment are provided immediate access to an intelligent Digital Voice Assistant (DVA) to book their preferred date and time, and dealers can look forward to increased customer satisfaction, lower operating costs, and higher revenues. This research report shares insights from interviews with current dealer customers of Brooke.ai and their performance outcomes. DVAs are a recent technology, and BPE’s goal is to help educate dealers on the benefits of the new business software category.

Review

Release Date:

January 12, 2023

DVAs Help Dealers Increase Operational Efficiency, Profits, and Retention

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Brooke.ai is a perfect, economical solution to fill the gap and increase customer satisfaction by efficiently booking the appointment the customer wants in minutes. This frees up BDC staff to handle the more complex service calls and complete their outbound calls. Brooke.ai also allows service advisors to focus on current customers in the service drive.

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What's Inside:

Quick Insights

Hear From a Current Brooke.ai User

A few words from a Dealership’s Service Manager

“I saw instantly the difference with using Brooke.ai. By the second day, we were doing at least 25 more appointments per day. It’s the new wave of the future. People are so happy to have someone pick up on the first or second ring, and I think 80% don’t even really care if it’s a digital phone call.”

Jeff Pasenkoff

Service Manager | Staten Island Honda

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