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August 27, 2025

Unlocking The Truth Behind Your Website’s CTA Strategy 

Discover how optimizing your CTA strategy can dramatically increase lead conversion on your dealership website.

This case study explores how dealers using TradePending’s suite of retail tools —Trade and Payments — experienced significant increases in form conversions. By analyzing CTA Completion Rates (CCR) using GA4 and CRM data, the research uncovers key insights into tool performance, lead quality, and website optimization strategies.

Highlights:

  • TradePending’s Power CTA Stack delivered 25–100% increases in form lead conversions.
  • CCRs of 67% for trade and 37% for payments show strong consumer engagement.
  • CRM data alone can underreport true lead performance due to attribution limitations.
  • Design, placement, and clarity of CTA buttons significantly influence conversion rates.
  • Trade submissions can vary greatly between OEM brands with luxury car buyers more likely to complete a Trade CTA.

About this release

In a time when dealers are under pressure to maximize every online sales opportunity, understanding how customers engage with website tools is crucial. This case study investigates how TradePending’s Power CTA Stack—comprising trade-in and payment tools—performed across multiple dealerships. By measuring CTA Completion Rate (CCR) using Google Analytics 4 (GA4) and CRM reports, the study reveals the real impact of tool usability, button design, and placement on lead generation.

Findings show that TradePending tools consistently outperform other digital retailing options, delivering CCRs as high as 67% for trade and 37% for payments. The research also identifies key issues in CRM attribution and explains how dealers can misjudge tool performance by relying solely on CRM lead sources. By analyzing hundreds of websites, the study provides actionable insights into CTA optimization, tool selection, and how to unify Google Analytics and CRM data to make smarter marketing and software decisions.

What's Inside

  • A breakdown of how Trade and Payment tools affect form completion rates.
  • Real-world data showing conversion lifts across OEMs using the Power CTA Stack.
  • How to accurately measure CTA effectiveness using GA4 and ASC event tracking.
  • Insights into CRM limitations and how to interpret lead source attribution correctly.

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