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As AI reshapes automotive retail, Digital Voice Assistants (DVAs) are playing a critical role in streamlining communication and driving operational efficiency. This report compares leading DVA platforms and showcases how dealers are reducing missed calls, lowering BDC costs, and improving appointment conversions with voice-driven automation.
The rapid growth of AI has introduced a wave of innovation in automotive retail—especially in customer communications. From voice to SMS and email, dealerships are now turning to Digital Voice Assistants (DVAs) to automate and enhance their inbound and outbound engagement strategies. While the concept of DVAs isn’t new, the market has quickly expanded with new players, new functionalities, and stronger integrations. For dealers, understanding how each solution compares is more important—and more difficult—than ever.
This market research report provides a clear, side-by-side overview of DVA providers currently serving the automotive industry. Dealers will find insights from real users, including how these tools have helped reduce missed calls to zero, cut back on BDC staffing, repurpose personnel for outbound efforts, and increase appointment bookings. Whether you’re revisiting a platform you tried years ago or evaluating DVA options for the first time, this guide offers a comprehensive look at how AI voice technology is helping dealers solve real problems and unlock new revenue streams.
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This program guides dealerships through a step‑by‑step process to validate their website conversion data, audit their technology stack, and optimize site speed and user experience. It’s designed for dealers who want actionable results—better reporting, leaner tech, and stronger conversions.
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This investigative report reveals the surprising number of third-party scripts collecting customer data on dealer websites—often without the dealer’s knowledge. It introduces a comprehensive inspection checklist to help automotive retailers audit, optimize, and secure their digital properties.
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As dealership technology stacks grow more complex, CRM platforms remain the system of record for sales, marketing, and customer engagement. This report analyzes dealer feedback across leading CRM providers, examining satisfaction, usability, reporting, support, and emerging capabilities such as AI-driven communication and automation. The findings offer a clear view into how well CRM platforms are supporting modern dealership operations—and where gaps still exist.