The newest disruptor in the automotive industry, Brooke.ai, delivers a Win – Win for dealers and consumers. Local customers who want to book a service appointment are provided immediate access to an intelligent Digital Voice Assistant (DVA) to book their preferred date and time, and dealers can look forward to increased customer satisfaction, lower operating costs, and higher revenues. This research report shares insights from interviews with current dealer customers of Brooke.ai and their performance outcomes. DVAs are a recent technology, and BPE’s goal is to help educate dealers on the benefits of the new business software category.
Brooke.ai is a perfect, economical solution to fill the gap and increase customer satisfaction by efficiently booking the appointment the customer wants in minutes. This frees up BDC staff to handle the more complex service calls and complete their outbound calls. Brooke.ai also allows service advisors to focus on current customers in the service drive.
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