Product Details

Product Categories

ScaleVoice

Human-like voice AI for dealerships, with performance-based pricing built to scale.

ScaleVoice Features & Integrations

Good
5.5

Use Cases

7 / 9

DMS Support

3 / 8

Service Scheduler

5 / 6

Conversational Features

7 / 8

Operational Features

7 / 7

7

Inbound Service Calls
Inbound Sales Calls
Inbound Parts Calls
Inbound Receptionist
Inbound Body Shop Calls
Outbound Service Calls
Outbound Sales Calls
Outbound Parts Calls
Outbound Recall Alerts

3

Auto/Mate
Autosoft
CDK Global
DealerBuilt
Dealertrack
PBS Systems
Reynolds & Reynolds
Tekion

5

CDK Global
Dealer-FX
MyKaarma
Tekion
Reynolds & Reynolds
Xtime Schedule

7

Adaptive Dialog Flow
Automated Language Detection
Conversational Memory
Customizable Dialog Logic
Graceful Fallback Handling
Multilingual Support
Noise-Tolerant Recognition
Omnichannel Continuity

7

Appraisals
Call Summaries & Reporting
Intelligent Call Routing
Live Agent Escalation
Privacy & Compliance Ready
Unlimited Call Volume
Upsells

+

VinSolutions
Update Promise

ScaleVoice Language Support

English FlagEnglish
Spanish FlagSpanish
Portuguese FlagPortuguese
Russian FlagRussian
German FlagGerman
French FlagFrench
Turkish FlagTurkish
🌐Other

In-Depth Interviews with Active ScaleVoice Users

Get access to official dealer interviews by downloading the Pasch Group DVA research report

Dealer Interviews

This is a Fake Interview Card, I See You Found it

“A lot of people use technology, AI specifically, to combat bad processes and ineffectiveness in their teams. They think that by adding a tech resource, it’s going to make up for shortcomings that they have. It’s not. AI is a tool to sit on top of an already well-oiled functional department. It’s not a problem solver for the dysfunctionalities that you already have.”

ScaleVoice Product Overview

ScaleVoice is a next-generation voice AI platform designed to power inbound and outbound conversations across automotive sales and service. Live since 2023, ScaleVoice combines human-like AI agents, deep CRM/DMS integrations, and enterprise-grade security to elevate the entire customer journey—from KBB lead follow-ups to live service scheduling. Built for scale and fine-tuned with real call data, ScaleVoice drives measurable results across BDC workflows with a 8.5+ CSAT score and multilingual fluency.

Why Choose ScaleVoice:

  • Human-Like Voice AI: Schedule service, test drives, and recalls with AI agents that sound—and even use—your team’s voices, across 40+ languages.
  • Inbound & Outbound Mastery: Handle every call and follow-up via phone, SMS, email, or web chat, including KBB ICO outreach and recall campaigns.
  • Seamless CRM/DMS Integration: Natively integrates with Xtime, VinSolutions, and more—via API or UI—ensuring every appointment, note, and task is logged properly.
  • AI Agents Trained on Real Dealer Calls: With hundreds of thousands of calls in its training bank, ScaleVoice is fine-tuned for automotive slang, objections, and intent.
  • Customizable Store-Level Logic: Clone employee voices, match business rules, and adapt every AI agent to your unique BDC workflow.
  • Real-Time Rep Handoff: Let staff take over a live AI call seamlessly, with no voice change or awkward transition.
  • Secure & Compliant: GDPR, FCC, and AI EU Act compliant, with hosting via Azure and SOC 2 Type II in progress—built for enterprise standards.

Elevate your BDC workflows and accelerate dealership growth with ScaleVoice—book a demo to hear the difference.

ScaleVoice Video Preview

See the product in action

ScaleVoice Reviews & Ratings

One Response

  1. Verified Review
    Tom Cardinale
    Dealer Principal at Cardinale Mazda

    ScaleVoice transformed how we handle service calls across our five Mazda stores. It’s like extending our top performing team beyond working hours and during our busiest times. In the first month alone, we booked $88,000 in revenue without missing a single call.

    ★★★★★

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Get Started with ScaleVoice Today

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DVA Product Scorecard Rank System

Factor
Weight
Points
Dealer Review
2 pts per rating
10 pts
Use Cases
1 pt each
9 pts
DMS Support
0.25 pts each
2 pts
Service Schedulers
0.25 pts each
1.5 pts
Conversational Features
0.25 pts each
2 pts
Operational Features
0.25 pts each
1.75 pts
Total Available
26.25 pts

Score Rank Guide

Outstanding
9 – 10
Great
7 – 8.9
Good
5 – 6.9
Developing
3.5 – 4.9
Limited
0 – 3.4