Numa

Numa is an AI-native communication platform purpose-built for automotive dealerships. Live in over 1,000 stores since 2021, Numa unifies voice, text, chat, and internal notes into a single smart Inbox—backed by specialized AI agents trained to handle real-world service workflows. With deep DMS integrations, mobile access, and KPI-driven automations, Numa helps your team respond faster, book more ROs, and deliver standout customer experiences—all without adding headcount.

Why Choose Numa:

• Unified AI-Powered Inbox: Combine calls, SMS, voicemails (with transcripts), web chat, and internal notes into one AI-augmented conversation thread.
• Appointment-Booking AI Agents: Detect caller intent and schedule appointments directly into your system—no assembly or scripting required.
• Dealer-First Mobile App: Give advisors full access to the platform on the go, including messaging, transcripts, click-to-call, and real-time alerts.
• Call Intelligence & Heat-Case Recovery: Flag frustrated customers early and automatically route them into high-priority escalation paths.
• Workflow-Aware AI: Specialized agents handle tasks like service status updates, job selling, and multilingual communication while keeping your team in the loop.
• DMS & RO Context Visibility: Numa integrates with your backend systems for instant access to customer history, appointment data, and live service activity.
• Real KPI Impact: Drive appointment volume, reduce missed calls, and boost CSI without overwhelming your team.

Discover how Numa helps your team do more with less—schedule a demo and experience AI communication, built for the dealership floor.