Flai

Flai is an AI communications platform built specifically for automotive dealerships, helping teams manage service and sales conversations across phone, SMS, and email. Designed to work alongside existing dealership systems, Flai captures missed opportunities, automates follow-up, and supports staff during peak hours or after-hours—ensuring customers always receive timely responses and consistent service.

Why Choose Flai:

• AI-Powered Service Call Coverage: Handle inbound service calls—including overflow and after-hours—while assisting with appointment booking, rescheduling, cancellations, and call routing.
• Service Follow-Up & Recall Campaigns: Automate outreach for recalls, maintenance reminders, and re-engagement campaigns to keep service bays full.
• Sales Lead Capture & Follow-Up: Capture inbound sales inquiries, log lead details into the CRM, and automate follow-up via text and email to move buyers toward appointments.
• Smart Call Routing & Warm Transfers: Identify customer needs and escalate conversations to dealership staff when human assistance is required.
• Multilingual Customer Support: Communicate with customers in multiple languages to ensure every caller receives clear assistance.
• Advisor Visibility & Callback Management: Track follow-ups, monitor response times, and manage outstanding customer requests through structured callback workflows.
• Integrated Dealer Technology Stack: Works with common schedulers, CRMs, DMS platforms, and telephony systems to keep customer data synchronized.
• Conversation Intelligence & Reporting: Managers can review call recordings, AI-generated summaries, flagged interactions, and performance metrics to improve operations.

With Flai, dealerships gain always-on communication support that captures opportunities, strengthens follow-up, and keeps customer conversations moving forward.