Transparency breaks down between the budget and the screen.
Agencies, resellers, DSPs and exchanges can all sit between a dealer's budget and the publisher. At each step, fees, data and accountability get harder to see.
Research
All Research
Reports, field guides and reviews, free to download.
Research Reports
Original survey data on dealer technology.
Field Guides & Checklists
Frameworks your team can put to work on Monday.
Books
The Road to Sold, on sale now.
Resources
Vendor Directory
Vetted CRM, CDP and AI voice vendors, reviewed by our team.
Podcast
Brian's interviews, with chapters and full transcripts.
Blog
Ideas and analysis from Brian Pasch and the team.
Webinars
Live sessions on Zoom, plus every recording.
Coming soon
AI and Dealership Staff: Finding the Right Balance
Auto Dealership CRMs: The Battle for Data Control
Free to download, now and forever.
Speakers & sponsors
Pasch Events Portal
Tasks, deadlines and event details for MRC and DMSC speakers and sponsors.
Sign in to the portalSponsor an event
Put your brand in front of dealer leaders. Each link opens that event's sponsorship page.
Each event opens on its own site.
Programs
Marketing Garage New
Bring your marketing in for service. Three levels, from Diagnostic to Engine Rebuild.
Sales Training
A documented sales process, from first click to the showroom.
Leadership Training
Online, remote and on-site training for managers.
Audits & solutions
DMS Audit
A free DMS data-hygiene audit, with TransUnion.
Trusted Call Solutions
Get outbound calls answered, not flagged as spam.
Digital marketing
PCG Digital
Our agency for SEO, paid search, social and content.
Not sure where to start?
Find your service bay.
Answer a few questions and we'll match your stores to the right Marketing Garage level.
Take the quizPrefer to talk?
(732) 450-8200Pasch Group
About Us
Research, events and consulting for automotive retail since 2005.
Contact
Questions, partnerships and press.
Vendor Directory
For vendors: get your product listed.
How automotive retailers can capture the power of CTV without paying for opacity.
Read our one-minute summary, or ask your AI what this report means for your dealership.
Dealers still struggle to verify where their ads ran, how their budgets were spent, and whether reported results reflect real business impact. This research gives dealers a framework for evaluating CTV economics, placement quality, format integrity, pacing, attribution and transparency.
From the survey, the interviews and a close look at how CTV is bought and reported.
Agencies, resellers, DSPs and exchanges can all sit between a dealer's budget and the publisher. At each step, fees, data and accountability get harder to see.
A budget labeled OTT can fund OLV and display. A $7 display CPM, $14 OLV CPM and $30-$60 premium CTV CPM are different products, and blending them can flatter results.
Media delivery, consumer response, match-back attribution and incremental lift need separate answers. Blending them is where accountability slips.
A practical standard for audiences, formats, inventory, fees, pacing, measurement and data access, written so you can hand it straight to a vendor.
Seven findings for dealer leadership and what dealers should demand.
Audience and ad spend shifts, the CTV buying chain and the dealer survey.
Fees, placements, format mixing, pacing, resellers, attribution and data governance.
Eight dealer and agency perspectives and the themes they share.
A case study in transparent streaming, with a scorecard and where it should improve.
The accountability standard, a monthly dashboard, a 90-day pilot and dealer tests.
What dealers should demand before approving the next streaming budget.
A 12-question vendor checklist, a buyer checklist, glossary and sources.
Short on time? Read the executive summary (p. 3) and the dealer operating standard (p. 19). About 7 minutes.
The team, the method, and where the data came from.
Streaming television has transformed how automotive retailers can reach consumers, combining the impact of television with household targeting, first-party audiences, geographic precision and measurable outcomes. But the technology that makes CTV powerful also creates a complex media supply chain where fees, inventory quality, format substitutions, placement details, pacing and attribution can become difficult for dealers to verify.
In The Streaming Accountability Gap, Brian Pasch examines the U.S. automotive OTT and streaming marketplace using current industry research, 74 quality-screened dealership survey responses and eight dealer and agency interviews. The report identifies where accountability can break down and provides dealers with practical standards for evaluating vendors, auditing campaigns, separating CTV from lower-cost formats, interpreting attribution claims and building a more transparent streaming strategy.
Pick your seat to see what this report means for your job.
Quick answers about the report and who it's for.
It's the gap between what dealers spend on streaming TV and what they can verify: where their ads ran, how budgets were spent and whether reported results reflect real business impact. The Streaming Accountability Gap, a Pasch Group report, maps where accountability breaks down and gives dealers practical standards for vendors and campaigns.
Agencies, resellers, DSPs and exchanges can all sit between a dealer's budget and the publisher, and at each step fees, data and accountability get harder to see. The Streaming Accountability Gap also covers placements, format mixing, pacing, attribution and data governance.
No. A budget labeled OTT can fund OLV and display. The Streaming Accountability Gap contrasts a $7 display CPM and $14 OLV CPM with a $30-$60 premium CTV CPM, and 98% of dealers answering its survey said display or OLV swapped in for streaming TV is a different product. Blending them can flatter results.
Report media delivery, consumer response, match-back attribution and incremental lift separately. Each answers a different question, and blending them is where accountability slips. The Streaming Accountability Gap includes an attribution evidence ladder and a monthly dealer dashboard, and recommends rebuilding monthly reports so delivery, response and lift sit in separate lines.
Start with the 12 questions every dealer should ask, from The Streaming Accountability Gap. The report also includes a dealer buyer checklist and supply-path questions with red flags. Before your next renewal, audit last quarter's CTV delivery: placement, format, screen and supply path.
It's a practical standard for audiences, formats, inventory, fees, pacing, measurement and data access, written so dealers can hand it straight to a streaming vendor. It sits in The Streaming Accountability Gap with a 90-day pilot blueprint for testing CTV before adding budget, plus recommended dealer tests.
Many are frustrated. 64% of dealers answering the survey in The Streaming Accountability Gap had been frustrated by reports listing unfamiliar channels. The survey drew 74 quality-screened dealership responses.
Yes. Pasch Group produced The Streaming Accountability Gap in collaboration with Dealer Stream, a streaming advertising company focused on automotive retail. Brian Pasch wrote the report, which includes a Dealer Stream case study with a scorecard and areas where it should improve.
It draws on 74 usable dealership survey responses, screened from 102 collected, eight dealer and agency interviews, and market data from Nielsen, IAB, BIA, ANA and other industry sources through August 19, 2026. The sample is directional, and vendor and interview results were not independently audited.
Yes. It's a free 26-page PDF from Pasch Group, written for dealer principals, GMs, marketing leaders and media vendors. Download it on this page. Short on time? Read the executive summary and the dealer operating standard, about 7 minutes.
The Streaming Accountability Gap. Free, and yours in under a minute.
The Streaming Accountability Gap · 26 pages
Based on interviews with dealership leaders using AI in sales and service, this report shows how the strongest stores split work between AI and people, manage the handoff, bring staff along and measure what AI actually adds.
In collaboration with ImpelThe 2027 Automotive CRM Research Report examines how AI, CDPs, cloud data warehouses and evolving CRM platforms are reshaping who controls dealership data and customer communications, and the new standards dealers should demand as CRMs expand into service, F&I, lifecycle marketing, compliance and AI-agent governance.
This investigative report reveals how many third-party scripts collect customer data on dealer websites, often without the dealer's knowledge, and gives you an inspection checklist to audit, optimize and secure your digital properties.